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Written by Nadia Orona
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Sunday, 12 October 2008 |
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Page 4 of 4
Supporting decentralized & Extended project teams
Is possible assign personalized access to people inside of the organization and people outside of the organization, at the same time immediate project team, clients and independent consultants. This information can view using drill-down to visualize project's work plans, project teams, schedules, news and updates, events, forums, document library and issue tracker.
Project Visibility
Aplicor Project Office is the tool to provide users with real time visibility of each project's status, progress, performance and profitability.
Aplicor Customer Service and Help Desk Solution
For every company are important repeat sales and improve customer relationships. This tool helps to customer retention applying techniques as help desk software, help desk application and help desk solution.
Customer Support Benefits
• Faster solutions for customers
• Knowledge management
• Incident diagnostics
• Automated alert notifications
• Escalation to prevent not solve incidents
• Increase of customer satisfaction based on automated customer surveys.
• Call center VOIP, CTI and IVR integration for enterprise-wide business systems automation
Automated, Consistent and Repeatable Customer Fulfillment
Aplicor Customer Service starts with the capture, track and measure of client requests, client incidents and fulfillment, part of the process is provide a holistic view of the customer relationship across the organization, measure relationship value and treat different customers differently.
Leveraging history to predict behaviors and requests
With this tool employees are provided the complete information necessary to truly know their customers history, desires, expectations and needs this facilitate the understanding and growing of the relationship with customers. For more information go to the provider's home page: aplicor 
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Aplicor 
