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Written by Nadia Orona
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Thursday, 20 December 2007 |
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Entellium
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Page 2
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Page 2 of 2
eCustomerCenter
A road map for customer service and support is part of this solution of Customer Relationship Management of Entellium, focusing on technique rather than technology eCustomerCenter has the next features.
Features:
• 360-degree view of customer detail and related contacts
• Right path creation of incident service.
• Matching of reports to solve incidents.
• Schedule alerts and notifications.
• Customer support pages to help them to solve their problems.
eSalesForce
eSalesForce is a solution provided by Entellium that has the next features.
Features
• One location to manage the daily tasks in the Activity Center
• Quota Planner to track all the activities that affect results like cold calls, appointments or conversion targets.
• Selection criteria to lead distribution.
• Based on a customized schedule creation and distribution of reports
• Generation of documents merging data with customized templates.
• Creation of different sales stages, checklists and forecasting.
• Supervise the sales, accessing to reps in one click. For more information go to the provider's home page: Entellium 
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Harvest CRM 
