EnterpriseWizard  CRM is build on an adaptive J2EE technology platform, it can be customized by non-programmers. EnterpriseWizard CRM provides a browser-based interface that can be used to map the solution to the business processes, also has an adaptable data model, multi-platform compatibility, drag-and-drop workflow engine, and granular access permissions ensure that the system can adapt and scale to the business necessities. EnterpriseWizard CRM can be used in, Support, Sales and Marketing Environments.

The features of EnterpriseWizard are:

Alerts and Escalation: An e-mail can be sent to notify supervisors and staff, it can be programmed to announce: newly submitted tickets, particular situations as response times exceeding specified limits, also can automatically inform about new tickets assigned. Escalation rules are unlimited and easily customized.

Attached Files: It can be used Web interface or e-mail to attach to a record multiple files of any kind.

Activity Logs and Reports: It can be obtain graphical charts, HTML reports and excel spreadsheets showing information as the track of the activity of the users with the desired level of granularity.

Audit Trail and History: EnterpriseWizard can track automatically record changes; this featured can be used to audit process that’s because full history records are available.

Automatic Hotlinks: Enterprise Wizard has in their features the capability to convert text that contains URL information as; http://www.enterprisewizard.com is converted to working hotlink.

Automatic Login: It can be embed user names and passwords in HTML strings to be possible login to EnterpriseWizard with a single mouse click.

Asset Discovery and WMI Support: Automatic asset discovery is supported through WMI integration, allowing automatic capture of whatever hardware, OS and software information that is needed from the user’s PC.

Business Rules Engine: EnterpriseWizard provides Business Rules Engine this feature automates backend processes and interaction with other enterprise systems.

Business Rules Wizard: EnterpriseWizard provide the wizard driven interface to create business rules, this rules can be triggered by real-time events, time intervals or a combination of conditions. Also the integration with the GUI, API and Email systems provides power and flexibility.