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Written by Nadia Orona
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Sunday, 17 February 2008 |
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Page 3 of 4
HTML Editor:The integrated HTML editor enables the creation of rich online content.
ITIL Support:EnterpriseWizard provides the industry's leading ITIL solution. (ITIL is documentation of best practice for IT Service Management.)
Instant Messaging:The instant messaging feature can be used to send messages to specific individuals or teams in real time.
Interactive FAQ:The users of EnterpriseWizard has access to standard answers via an FAQ interface that is fully integrated with the knowledgebase and the customizable look and feel provides a seamless experience with the rest of the web site.
Interactive Reports:EnterpriseWizard allows define custom reports with a few mouse clicks and view them immediately and save them for re-use later.
Issue Tracking and Management:This feature provide a ID record since the moment that this is created. Each issue or request can be tracked using this ID.
Multi-language Support:EnterpriseWizard provide the option to choose the language that the user needs, this allows 24/7 support and services worldwide.
Outgoing E-mail Integration:EnterpriseWizard provide for both automatic and manual generation of outgoing e-mail messages in plain text or HTML format. These messages can contain variables such as the user name that are automatically substituted into the text.
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