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Written by Nadia Orona
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Sunday, 17 February 2008 |
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Page 4 of 4
Round Robin Assignment:Automatically and fairly distribute issues to team members with round-robin assignments.
Saved Searches: Custom searches can be saved with the election of the user name. This Saved searches are immediately available from the pull down menu bar.
Self Registration:EnterpriseWizard allows self-registration to eliminate to the business the creation of new users. Once registered, users can submit tickets via web forms and check the status of existing issues, without taking the time of your staff.SLA - Service Level Agreements:With this feature are possible form alerts and escalations notifying the staff to ensure that SLA requirements are met. Charts show the amount of time that issues were assigned to individuals or teams and whether or not SLA requirements were met. Reports are provided.
Single SignOn:The staff and users business that use EnterpriseWizard no longer have to supply a login name and password, they can login instantly using single sign-on / NT authentication.
Standard Solutions:EnterpriseWizard provide with this tool, find the best "Standard Solutions" using a keyword search while they are responding to customer inquiries. Custom searches can be saved choosing the name. Saved searches are immediately available from the pull down menu bar.
Ticket Links:Tickets for similar problems can be linked so solutions need to be specified only once.
Trend charts and reports:EnterpriseWizard provide trend charts and reports that show how a company is progressing and provide the business intelligence that need to judge the impact of strategic decisions. For more information go to the provider's home page: Enterprise Wizard 
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