Infor CRM Epiphany is a Customer Relationship Management that had been developed by Infor be enterprising, this tool include the next components:

Marketing: A tool of marketing that help identify high-impact offers at the moment of customer interaction; this capability is useful to streamline the campaign process.

Sales: Sales force automation and opportunity management capabilities that by driving intelligence facilitate customer interaction.

Service: The opportunity to empower to customer service representatives to shorten call times and resolve issues on the first call, presenting them a unified view of customers across all existing systems.

Infor provides support on Infor Global support when their customer has issues; their goal is provide unparalleled service as measured by timeliness, efficiency, and professionalism.

  For more information go to the provider's home page: Infor CRM Epiphany