KNOVA 7 is the latest version of a suite of Intelligent Customer Experience applications; these applications are used to reduce service costs, increase revenues and improve customer satisfaction, this application has features and benefits on Customer Relationship Management.

The products offered by KNOVA are:

KNOVA Contact Center:

This application automate the resolution process for the agents in charge of the customer service, also brings support and help desk professionals.

Key Features and Benefits:

•    Each customer and incident receives the optimized resolution.
•    To obtain precise results quickly this tool has diagnostic scripts and a guide search.
•    The featured Structured Collaboration Environment that allows uses the right resources to complex customer problems to solve them in an efficient way.
•    KNOVA Contact Center provides the benefit to a knowledge base ease to use, with this tool is faster to publish new content.
•    The feature Root Cause Analytics is a tool that provides to specialists with information that they need to provide structure feedback on product quality, serviceability, and usability.
•    Use J2EE Native Web Architecture that provides easy maintenance and scalability.
•    KNOVA Contact Center also integrates resolution and CRM workflow to customize resolution workflow to the customer and their issue.
•    KNOVA Contact Center it has a KNOVA Knowledge Management Platform which leverages content from anywhere, making it easy to deliver relevant content to do better analysis.