Key Features and Benefits:

•    KNOVA Self-Service provides guides to the users to obtain a precise resolution workflow that includes scripts, direct answers, and escalation to forums or the support center this are based on the specifics of their issue.
•    Use J2EE Native Web Architecture that provides easy maintenance and scalability.
•    The users can locate the results of their specified issue.
•    The feature Root Cause Analytics is a tool that provides to specialists with information that they need to provide structure feedback on product quality, serviceability, and usability.
•    KNOVA Self-Service provides the benefit to a knowledge base ease to use, with this tool is faster to get content from the base.
•    KNOVA Self-Service also integrates resolution and CRM workflow to customize resolution workflow to help customers serve themselves with their issues.
•    To avoid problems before they happen KNOVA Self-Service has a Personalized Portal for Proactive Service to notify the users about these possible problems.
•    KNOVA Self-Service it has a KNOVA Knowledge Management Platform which leverages content from anywhere, making it easy to deliver relevant content to do better analysis.

KNOVA Forums:

This application integrates a forums application for peer-service, with this tool customers help each other while provide valuable feedback.

Key Features and Benefits:

•    KNOVA Forums provide an advanced Threaded Discussion Server to complete moderator features and for include reputation and automatic filtering.
•    This feature provides a Guided Search to guide users to relevant expert postings, FAQs, and other support resources.
•    This feature provides the capacity to capture and reuse content about important issues.
•    KNOVA Forums has CRM Integration that allows users with privileges escalate unsolved issues directly to the technical support center
•    The feature Root Cause Analytics provided by KNOVA Forums, provides to specialists with information that they need to provide structure feedback on product quality, serviceability, and usability.
•    KNOVA Forum uses J2EE Native Web Architecture that provides easy maintenance and world-class Web site scalability, including support for NNTP