kVASy-Customer Relationship Management, is a customer management system that integrate enterprise-wide information, this tool that represents the business processes between enterprises, customers and prospective customers.

kVASy-CRM provides a complete view of the requirements of customers, and the information about them. This solution tool permits a direct access to the entire data pool of the system.


kVASy-CRM offers two modules, kVASy-Customer Care System and kVASy-Customer Relationship Management give more details a continuation:

kVASy-Customer Care System

kVASy-Customer Care System (CCS), this tool applies transparency, fast response times, good customer service, provide customer data and information. kVASy - CSS offers to the users Information and Productivity, and using this tool the requirements of service-oriented utility supply enterprises can be converted into qualified and effective service provision within the range of Customer Care.

Module-Spanning Customer Information System

The information generated in kVASy-CSS are generated from the following modules:

• kVASy - Order Management
• kVASy - Fees Management
• kVASy - CRM
• kVASy - Accounts Receivable
• kVASy - Land Register
• kVASy - Accounts Payable
• kVASy - Cost Distribution Billing
• kVASy - Special Contract Billing
• kVASy - Consumption Billing
• kVASy - Meter Management

Documents in electronic archives (customer letters, documents out of kVASy or other systems) can be linked in combination with the customer data in kVASy and are made available in kVASy - CCS.