NetSuite offers two solutions to Customer Relationship Management, NetSuite CRM and NetSuite CRM+

NetSuite CRM

This solution includes the next features:

Salesforce Automation

This feature provides on-line the necessary data to the sales persons to give a better service to customers.

Besides NetSuite CRM+ offers the next key Salesforce Automation features: Team Selling, Territory Tracking and Assignment, Opportunity Management, Standard and Advanced Forecasting, Quote Generation, Order Management, Incentive Management, Offline Sales Client, Multiple Quotas, Multiple Forecasts

Marketing Automation

This feature provide the tools to align the marketing and sales processes, manage marketing expenditures, support true one-to-one marketing; and in real time gauge the effectiveness of the campaigns and promotions, so a company can build, execute and measure the marketing campaigns.

Besides NetSuite CRM+ offers the next key Marketing Automation features: E-mail Marketing, NetSuite Keyword Marketing Module, Search Engine Optimization, Campaign Tracking and Analysis, Targeted Customer Segmentation, Online Lead Form, Referral, Lead Source and Promotion Code Tracking.

Customer Support and Service

This feature focus on improve on-line customer support and service, attract new customers and helping to keep existing ones, also this tool help to low customer care costs.

Besides NetSuite CRM+ offers the next key Marketing Automation features: Case Assignment, Management and Escalation, Online Customer Center (Self-Service), NetAnswers Knowledge Base, Support, Service and Time Tracking.