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Written by Nadia Orona
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Tuesday, 29 January 2008 |
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Page 3 of 3
Complete Customer Portal
A Self-service customer portal provides to customers the opportunity to post service issues, place new orders and visualize order histories. Among the benefits encountered in a tool of this kind are: Open business 24/7 and a reduction on the customer care costs. The customer have access password-protected, besides can update their profiles, view order histories, check orders status, place new orders, request support information, etc.
Website and Analytics
A Website is one of the best channels of communication for customers, in this tool can encounter the next benefits: Online product catalog, lead capture, customer self-service, personalized and targeted content.
The features of this tool are: Appearance Themes, Site Building, Site Hosting, NetSuite Keyword Marketing Module, Search Engine Optimization, Affiliate Management, eMarketing Reports and Customer - Specific Site Activity Reports.
Partner Management
Manage the partner’s relationships brings to consequence extend key customer and sales data.
NetSuite CRM+ Solution offers you the following key partner relationship management tools: Joint Lead Management, Joint Sales Forecasting, Marketing Campaigns and Promotional Discounts, Order Management and Sales Tracking, Partner Commissions/Royalties and Sales and Marketing Library Publishing.
Customer Lifecycle Management
In the Customer Lifecycle Management considered by NetSuite CRM solutions
Are: Lead that provides Lead Dashboard, Intranet Sales And Marketing Tools, Mass E-Mail; Prospect that provides Advanced Forecasting; Qualify that provides: Product Catalog, Service Catalog, Meet that provides Group Calendaring, Resource Availability; Quote that provides: Integrated Quotes/Proposals, Document Management, Document Publishing, these steps of the cycle are covered by NetSuite CRM, the next important steps are covered by NetSuite CRM+ these are: Order that provides: Integrated Order Mgmt, Bookings Dashboard, Incentive Management; Service Delivery that provides: Customer Portal, Project Tracking, Time And Expense; Repurchase that provides: Upsell/Cross-sell and Suspect that provides: Mass E-mail, Website Hosting, Search Engine Optimization, Website Analytics.
For more information go to the provider's home page: Netsuite
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Harvest CRM 
