Service

Salesforce has to priority that a company delivers an excellent customer service. Service & Support of Salesforce has a self-service portal to attract and keep the interest of customers, point-and-click customization.  The call center service show a whole view of the clients and a complete agent desktop taking advantages of the union with computer telephony integration. (CTI).  Now days the customers are use to self service, it’s not rare the customers loyalty that can be created with the deliver 24/7 self-service with the Web 2.0-powered Salesforce Customer Portal that brings to the clients all time on-line access to information and resources.

Partners

Have knowledge about the life-cycle management of the partner it’s very important, Salesforce Partner Relationship Management understand this priority and create this tool that shows the full cycle that includes recruitment, marketing, selling and measurement. Also has the opportunity to improve channels like deal registration and lead management, the first pretends attract partners to bring new business, the second is very important because managing leads in a effective way and optimizing lead flow across sales partners is crucial to achieve success.

Analytics

Without the need for IT, Salesforce customer relationship management application allows users to create and access marketing, sales and service information; also can in a quick way analyze and report on the on-demand CRM data and see who’s selling what and when, it’s a way to find out which team members are closing the most deals and how long it’s taking. With this tool is possible to focus in the most profitable marketing activities, also analyze  the customer service, it’s possible know the customers and identify why and what they are asking for support and how long it takes to respond to them.

AppExchangeApps

Salesforce community of developers, customers and partners develop applications and the AppExchanges provides an online marketplace for this applications that can be installed into a company’s salesforce.com environment and begin delivering added functionality immediately. Some applications for CRM are for Sales, Marketing, Service and Support, Analytics, Finance and Administration, Human Resources and Financial Services.

For more information go to the provider's home page: Salesforce.com