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Written by Nadia Orona
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Sunday, 17 February 2008 |
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Page 2 of 3
Sage SalesLogix Marketing
Sage SalesLogix Marketing provides capabilities for managing, tracking, and measured targeted marketing campaigns, this tool helps to realize timely marketing campaigns all of your sales channels.
Sage SalesLogix Marketing supply full-scale marketing automation and campaign management capabilities, that can be used to capture data customer interactions across the organization; this tool also delivers critical marketing intelligence, like return on investment (ROI), so the organizations only focus on the profitable marketing campaigns.
Sage SalesLogix Marketing provides a dashboard that allows manages and track campaign components as stages, tasks, objectives, calls-to-action and budgets.
Sage SalesLogix Marketing provides the ability to link every campaign communication to the account history, so the personal involved into Customer Support and Accounting share the information of all account activity, with this tool is possible have the required data about marketing automation and campaign management operations.
Sage SalesLogix Marketing offers the next features: Campaign Management; Marketing Automation; Segmentation & Groups; Lead Management; Web Lead Capture; Lead Qualification; Workflow Automation; E-mail Marketing; Campaign Response Tracking; Campaign Task Management; Budget & Revenue Tracking; Campaign Reporting (ROI); Marketing Resource Library; Windows & Web Access. Sage SalesLogix Customer Service
Sage SalesLogix Customer Service helps in the quickly response and solution to customer questions, issues and requests, the customers can receive a high-quality customer experience using the robust customer service automation capabilities to attend their needs.
Sage SalesLogix Customer Service provides to employees the solutions or schedule activities such phone calls, meetings, or to-dos to follow up on open issues this using the ticket management view; Speed Search is a knowledge base search engine that is used to locate resolutions to customer issues. The reporting capabilities presented in Sage SalesLogix Customer Service allow capture and analyze customer service metrics to supervise team effectiveness.
Also Sage SalesLogix Customer service provides a Web Customer Portal that allows customers provides them self the information that they need.
Sage SalesLogix Customer Service offers the next features: Ticket Management; Service Contract Management; SpeedSearch / Knowledge Base; Activities & Communications; Notification & Alerts; Web Customer Portal; Back-Office Integration; Integrated CRM Benefits; Configuration & Workflow; Windows, Web, and Wireless; Reporting.
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Harvest CRM 
