SugarCRM is a provider of commercial open source CRM software. SugarCRM offers three products to choose depending on the necessities of the organization, to host information SugarCRM On-Demand, to plug-and-play CRM appliance inside the firewall, SugarCRM Cube is the recommendable option, if one of the priorities is manage the CRM in the organization servers the best answer is SugarCRM On-Site.

SugarCRM provides the next Capabilities:

Sales Management

Track and Share opportunities, manage and upsell into existing accounts, coordinate activities, monitor pipeline stages through dashboards, work offline though  mobile solutions, collaborate through integration with Microsoft Outlook are functions that a Sales representative can do with SugarCRM Sales Management capability.

Multi-Channel Marketing

Close the loop between marketing activities and deal signings is a characteristic of SugarCRM. This capability allows manage leads from multiple marketing campaigns, administrate multiple e-mail marketing offers, and make secure the marketing and sales reports have to up-to-date information necessary to close the deal.

Customer Support

This capability allows centralize customer service request across channels to allow the organizations to diagnose bugs, share knowledge, assign and escalate customer issues to solve them.