Customer Service / Help Desk

Surado CRM gives the opportunity to has an integrated systems that allows manage, synchronize and coordinate customer interactions across all channels; also provides a complete help desk systems that has an integrated support knowledge base that can be updated by managers and has keyword searches and tracks inquiries and issues.

Business Intelligence features is one of the characteristics of Customer Service Surado CRM that has a Support Process Manager to handle routing, load balancing, escalation, automated response and ticket updates and deletions automatically; besides is possible automate alerts to ensure timely resolution.

Surado CRM provides a Support Flashboard it is possible customize this module and presents real-time graphical views of support ticket information.


Contact  And Account Management


This features allows capture all customer communications in detail, being possible review past communications. The Business Intelligence feature allows automates customer responses and follow-ups, and criteria can be modified according to necessities. Surado CRM provides scheduling and task management features to track activities, participants and resources

Dashboards

Activities, priorities, responsibilities and analytics can be visualized on the Surado CRM Dashboard, it is possible to see real-time Forecast Status, Top Deals, Recent Deals, Sales Representative Activity and view what's in the Pipeline, Marketing Activities, Daily To-do's & Appointments, Performance Gauges among other information, It is possible drill down into the details about the presented information.

Analytics and Reporting

Graphical analytics include activity lists, sale forecasting and statistics, marketing graphs and service gauges are part that the Surado CRM presents are reports and analysis; also provides over 200 pre-built reports offering hundreds of querying and sorting combinations, and are integrated Crystal Reports for advanced users.

For more information go to the provider's home page: Surado CRM