It’s important notice and understand the real needs of business and customers, if the customer service improve is possible maintain for longer periods good customer relationships. TechExcel CustomerWise, (Formerly TechExcel CRM),offers optimize the support process providing the information and tools necessary to satisfy with add value to the customers; the team in charge to communicate and bring service to customers can be supported with sophisticated process automation, knowledgebase management and customer self-service through the Customer Web portal.

TechExcel CustomerWise, possess features and benefits for support process in affordable prices:

•    Track incidents and resolve it easily, the customer support process can be defined and managed, from tracking to workflow and process automation, this can be customized to adapt to the business requirements.
•    Keep in the organization documents, files, and Web links and information of customers using the Knowledge Management feature.
•    Automatically assign o re-assign the appropriated person to solve an incident, and send it notification.
•    Keep informed the team members by email, pager or cell phone; it’s possible define criteria to determine when send this notifications.
•    Analyze data thru reports that show trends and track support team to solve problems.
•    Customers can submit and manage incidents thru Customizable Customer Web Portal; also they can have Web conversations with the support team.

 For more information go to the provider's home page: TechExcel