EnterpriseWizard  CRM is build on an adaptive J2EE technology platform, it can be customized by non-programmers. EnterpriseWizard CRM provides a browser-based interface that can be used to map the solution to the business processes, also has an adaptable data model, multi-platform compatibility, drag-and-drop workflow engine, and granular access permissions ensure that the system can adapt and scale to the business necessities. EnterpriseWizard CRM can be used in, Support, Sales and Marketing Environments.

The features of EnterpriseWizard are:

Alerts and Escalation: An e-mail can be sent to notify supervisors and staff, it can be programmed to announce: newly submitted tickets, particular situations as response times exceeding specified limits, also can automatically inform about new tickets assigned. Escalation rules are unlimited and easily customized.

Attached Files: It can be used Web interface or e-mail to attach to a record multiple files of any kind.

Activity Logs and Reports: It can be obtain graphical charts, HTML reports and excel spreadsheets showing information as the track of the activity of the users with the desired level of granularity.

Audit Trail and History: EnterpriseWizard can track automatically record changes; this featured can be used to audit process that’s because full history records are available.

Automatic Hotlinks: Enterprise Wizard has in their features the capability to convert text that contains URL information as; http://www.enterprisewizard.com is converted to working hotlink.

Automatic Login: It can be embed user names and passwords in HTML strings to be possible login to EnterpriseWizard with a single mouse click.

Asset Discovery and WMI Support: Automatic asset discovery is supported through WMI integration, allowing automatic capture of whatever hardware, OS and software information that is needed from the user’s PC.

Business Rules Engine: EnterpriseWizard provides Business Rules Engine this feature automates backend processes and interaction with other enterprise systems.

Business Rules Wizard: EnterpriseWizard provide the wizard driven interface to create business rules, this rules can be triggered by real-time events, time intervals or a combination of conditions. Also the integration with the GUI, API and Email systems provides power and flexibility.

Chat Integration: EnterpriseWizard provide the chat facility this is a way to communicate, this has the vantages to reduce costs to the business.

Dashboards: EnterpriseWizard provides the functionality to drag and drop tables and form charts and combined to form dashboards in a few seconds, also the data behind the chars is available with the click of a button.

Database Search/Sorting: EnterpriseWizard provides a the featured Saved Search GUI that supports special characters, with this tool advanced searches with complex logic are easily defined.
 
E-mail Integration: EnterpriseWizard provide the feature to generate different kinds of records depending on the incoming e-mail from multiple email accounts and immediate confirmation to the sender in regular text or full HTML format.

Edit Multiple Records: This feature allows edit multiple fields in multiple records at once to re-assign issues or perform database maintenance.

Email Hotlinks:The generation of automatic hotlinks as part of outgoing emails can be useful to avoid the problems of email communications and ensure that all transactions are fully logged.
These hotlinks may also be configured to set specific fields and take the user to one specific URL.
 
Finish and Next:With this featured provided by EnterpriseWizard is possible tackle issues in the right order using Finish and Next.  With one click, this button saves the changes to the current ticket and opens the next one in the list, while the Finish and New buttons saves the current issue and opens a new one.

Full Text Search:EnterpriseWizard supply FTS this engine provides a fast natural language search capability with synonym support, this can be used to assist staff and end users in finding the information they need, in the database and in attached files.

Graphical Charts:EnterpriseWizard provides charts, dashboards and graphical feedback as: charts showing lead conversion rates, sales projection, the number of outstanding requests, the rate at which issues and requests are submitted on an hourly, daily, weekly or monthly basis, the severity of tickets, the average time taken by staff members to resolve problems, between others.

Graphical Workflow:The Workflow functionality provided by EnterpriseWizard, this tool allows control, automate and enforce how data is processed. The processes can be modeled in a matter of minutes.  Workflow reduces administrative load, increases transparency and automates the flow of information throughout the business.

HTML Editor:The integrated HTML editor enables the creation of rich online content.

ITIL Support:EnterpriseWizard provides the industry's leading ITIL solution. (ITIL is documentation of best practice for IT Service Management.)

Instant Messaging:The instant messaging feature can be used to send messages to specific individuals or teams in real time.

Interactive FAQ:The users of EnterpriseWizard has access to standard answers via an FAQ interface that is fully integrated with the knowledgebase and the customizable look and feel provides a seamless experience with the rest of the web site.

Interactive Reports:EnterpriseWizard allows define custom reports with a few mouse clicks and view them immediately and save them for re-use later.

Issue Tracking and Management:This feature provide a ID record since the moment that this is created. Each issue or request can be tracked using this ID.

Multi-language Support:EnterpriseWizard provide the option to choose the language that the user needs, this allows 24/7 support and services worldwide.
       
Outgoing E-mail Integration:EnterpriseWizard provide for both automatic and manual generation of outgoing e-mail messages in plain text or HTML format. These messages can contain variables such as the user name that are automatically substituted into the text.

Round Robin Assignment:Automatically and fairly distribute issues to team members with round-robin assignments.

Saved Searches: Custom searches can be saved with the election of the user name. This Saved searches are immediately available from the pull down menu bar.

Self Registration:EnterpriseWizard allows self-registration to eliminate to the business the creation of new users. Once registered, users can submit tickets via web forms and check the status of existing issues, without taking the time of your staff.

SLA - Service Level Agreements:With this feature are possible form alerts and escalations notifying the staff to ensure that SLA requirements are met. Charts show the amount of time that issues were assigned to individuals or teams and whether or not SLA requirements were met. Reports are provided.

Single SignOn:The staff and users business that use EnterpriseWizard no longer have to supply a login name and password, they can login instantly using single sign-on / NT authentication.

Standard Solutions:EnterpriseWizard provide with this tool, find the best "Standard Solutions" using a keyword search while they are responding to customer inquiries. Custom searches can be saved choosing the name. Saved searches are immediately available from the pull down menu bar.

Ticket Links:Tickets for similar problems can be linked so solutions need to be specified only once.

Trend charts and reports:EnterpriseWizard provide trend charts and reports that show how a company is progressing and provide the business intelligence that need to judge the impact of strategic decisions.

For more information go to the provider's home page: Enterprise Wizard