Eight weeks into testing both the hosted and on-premise product versions, Richard Smith, vice president of CRM strategy at Green Beacon Solutions in Watertown, Mass., speaking under a strict non-disclosure agreement that the company has with Microsoft, reported that hes impressed with the new platform enhancements.

"We believe that Microsoft has addressed some of the much-identified issues with Dynamics CRM 3.0," he said. Green Beacon Solutions is a six-year old solution provider of CRM (customer relationship management), ERP (enterprise resource planning) and business intelligence to midmarket clients. In addition to offering Microsoft Dynamics CRM, the Microsoft channel partner offers CRM products from Oracle Siebel and Onyx.

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