Customer Service is part of every business, this article treat about the importance of show interest in the quality of service that organizations must provide to the clients.

Opinion: Retailers need to move past the “Gen X” mentality when it comes to their customers.

Having been born in 1970, I cannot escape the fact that I squarely land in the demographic known as “Generation X.” As much disdain as I held in the early 1990s for the then-new buzzwords like “Gen X” and “slacker,” I have to confess that I did exhibit a number of stereotypical slacker behaviors.

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