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Siebel CRM customers are upgrading to Siebel 8 |
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Written by Nadia Orona
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Thursday, 01 November 2007 |
Oracle announced on October 4th that a lot of customers are upgrading to Siebel CRM 8, this tool has a lot of advantages, allows understand clear and learn about the customer behavior with the opportunity to observe in real-time the customer interaction, that has a direct impact in revenue growth because is possible take better-informed decisions.
Bayer Healthcare a company in the health industry has been using Siebel CRM since 2001, experimented improvement in the training time and the service of the help desk, this has been possible with the upgrading Siebel 6 to Siebel 8.
Club Car, a division of Ingersoll Rand, is being using Siebel CRM since 2001 and Oracle Business Intelligence Suite Enterprise Edition since 2006. This company upgrade Siebel 6.3 to Siebel 8, joined to this is moving distributors to Siebel Partner Portal 8, with this tool is possible achieve goals like a very high level of user adoption, without and extreme degree of training.
Export Development Canada (EDC), a company that provide financing and risk management services to Canadian exporters and investors for transactions in up to 200 markets worldwide; also has been benefited with Siebel Release 8, admiring the Haley-Rules engine integration for implementing changing business needs, the task-based user interface allowing process standardization.
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